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Virtual Performances

 

How To Purchase

• Tickets are purchased as normal through our ticketing system, Tixhub .
• Tickets may also be purchased by calling our box office at 250 562 0800, or visiting us at 2880 15th Ave.
• A valid email address is required.
• Please note: Each ticket supplies one access code per device.

 

What if I'm not available at the specific date and time of a performance?

• Performances will still be accessible for two weeks following the official showtime. That's the magic of virtual!
• Tickets may be purchased after the initial broadcast, but only through our box office. Please call 250 562 0800.

 

What Happens After Purchase?

• You will receive an order receipt by email. (If you do not receive an email, please check your junk/spam filter.)
• The email contains two links, a "mobile ticket" and a "print at home" ticket. Both tickets contain a button link to the same virtual performance labelled "Stream Now."
• Clicking "Stream Now" will take you to the video login page and trigger a unique access code to be emailed to you. Enter this access code on the video login page.

 

Can I test my setup in advance?

• Abolutely! Visit this "test drive" page: https://secure1.tixhub.com/pgso/online/virtual_ticket_sample.asp
• After you are comfortable with the access process, we recommend deleting all test emails and access codes to declutter your inbox and make finding the actual performance email simpler.

 

Can I share my access code with a friend?

• Each access code is usable by only one device. Multiple devices cannot share an access code.
• If you wish to buy a virtual ticket for a friend, bear in mind that the access code is sent to the email address on file.

 

On Which Devices Can I View A Virtual Performance?

• Smartphones
• Tablets (such as iPad)
• Desktop computers
• Laptop computers

 

How can I ensure optimum video and sound quality?

• A hard-wired connection to the internet is generally more reliable than WiFi. (If you use streaming services such as Netflix, Amazon Prime, or Crave, your connection should be fine.)
• Quality external speakers/headphones generally offer better sound quality than built-in speakers.

 

Can I view the performance on my television?

• Yes, but it depends on how modern a television and your familiarity with technology.
• The simplest method would be to connect your television to a modern laptop using an HDMI cable. (Ensure the television is on the corresponding input, and the laptop is set to project its screen.)
• An HDMI cable can also be paired with an HDMI adapter to connect your phone or tablet to the television.
• Check your local technology store for more guidance on which product is right for you.