Virtual Performances


How To Purchase

  • Tickets are purchased as normal through our ticketing system, Tixhub .
  • Tickets may also be purchased by calling our box office at 250 562 0800, or visiting us at 2880 15th Ave.
  • A valid email address is required.
  • Please note: Each ticket supplies one access code per device.


What if I'm not available at the specific date and time of a performance?

  • Performances will still be accessible for two weeks following the official showtime. That's the magic of virtual!
  • Tickets may be purchased after the initial broadcast, but only through our box office. Please call 250 562 0800.


What Happens After Purchase?

  • You will receive an order receipt by email. (If you do not receive an email, please check your junk/spam filter.)
  • The email contains two links, a "mobile ticket" and a "print at home" ticket. Both tickets contain a button link to the same virtual performance labelled "Stream Now."
  • Clicking "Stream Now" will take you to the video login page and trigger a unique access code to be emailed to you. Enter this access code on the video login page.


Can I test my setup in advance?


Can I share my access code with a friend?

  • Each access code is usable by only one device. Multiple devices cannot share an access code.
  • If you wish to buy a virtual ticket for a friend, bear in mind that the access code is sent to the email address on file.


On Which Devices Can I View A Virtual Performance?

  • Smartphones
  • Tablets (such as iPad)
  • Desktop computers
  • Laptop computers


How can I ensure optimum video and sound quality?

  • A hard-wired connection to the internet is generally more reliable than WiFi. (If you use streaming services such as Netflix, Amazon Prime, or Crave, your connection should be fine.)
  • Quality external speakers/headphones generally offer better sound quality than built-in speakers.


Can I view the performance on my television?

  • Yes, but it depends on how modern a television and your familiarity with technology.
  • The simplest method would be to connect your television to a modern laptop using an HDMI cable. (Ensure the television is on the corresponding input, and the laptop is set to project its screen.)
  • An HDMI cable can also be paired with an HDMI adapter to connect your phone or tablet to the television.
  • Check your local technology store for more guidance on which product is right for you.


Ticket Information

Upcoming Shows

Kinderconcert: String Beans!

Sunday, March 7, 2021 ∗ Online ∗ 2:00 pm
Series: Virtual Performance

Baroque Hits!

Saturday, March 13, 2021 ∗ Online ∗ 7:30 pm
Series: Virtual Performance